Privacy Policy

1. Introduction

Riversideoh Garage Repairs ("we", "our", or "us") operates the website at https://riversideoh-garagerepairs.com. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website or contact us through it.

We are committed to handling your personal data responsibly and in compliance with the General Data Protection Regulation (GDPR) as applicable in Spain and the European Union, along with any other applicable data protection laws.

By using our website, you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly

• Contact form submissions: name, email address, phone number, vehicle information, and the message you send us.
• Email correspondence: any information contained in emails you send to us.

3.2 Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs, and browser type.
• Technical data: IP address, device type, operating system, and screen resolution.
• Cookie data: information stored in cookies as described in our Cookie Policy.

We do not collect sensitive categories of personal data (such as health information, financial data, or government identification numbers) through this website.

4. How We Use Your Information

We use the personal information collected for the following purposes:

• To respond to your enquiries and service requests
• To provide information about our automotive services
• To improve the functionality and content of our website
• To monitor and analyse how the website is used
• To comply with legal obligations
• To maintain records of communications

We do not use your personal data for automated decision-making or profiling purposes.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: where you have given clear consent for us to process your data (e.g. by submitting our contact form).
• Legitimate interests: for website analytics and improving our services, provided these interests are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with a legal requirement.

6. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. Specifically:

• Contact form enquiries are retained for up to 24 months from the date of submission.
• Email communications are retained for up to 36 months.
• Website analytics data is typically retained in aggregated, anonymised form.

Once the retention period expires, data is securely deleted or anonymised.

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited data with:

• Service providers: trusted companies that assist us in operating our website and communicating with you (e.g. email hosting, web hosting), who are bound by confidentiality obligations.
• Legal authorities: where required by law, court order, or to protect legal rights.

Any third party with whom we share data is required to handle it in accordance with applicable data protection law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include secure server infrastructure, restricted access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is entirely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

9. Your Rights

Under applicable data protection law, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data, subject to certain conditions.
• Right to restriction: to request that we limit how we process your data in certain circumstances.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

10. Cookies

Our website uses cookies to enhance functionality and analyse usage. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

12. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us: